Customer Service
We distinguish our selves from our competitors and pride our selves on our standard of customer service.
Mondo has a formal, prompt and qualified investigation procedure to deal with QC issues.
Should an issue arise we have an independent person analyse any breakdown in the supply management process. Once identified the issue is followed up till it's final resolution and every lesson learned fully shared both with the customer and our own staff.
We value every opportunity to learn how best to serve our customers.
We encourage feedback even on small ways we can make things more conveniant for our customer
Grey Market Components
This is a threat to all players in the industry. From damaging the reputation of a supplier, to having a manufacturing run terminate due to substandard performance of the product.
At Mondo we strive to eliminate this by:
Keeping our supply chain as short as possible.
As first preference we deal with factory approved agents.
In the second instance we will deal with secondary suppliers but only provided they have a proven track record with us and a sound reputation in the industry. Typically this occurs where the component in question is no longer being manufactured. We would discuss these factors as a part of the discourse involved in the ordering process.
If this is not an option we will attempt to source else where. We will always inform the customer! We would organise Independent QC testing to be performed, pre delivery, to a specification agreed upon by the customer.
We always visually inspect all components at our branch here in Australia to make sure the packaging has not been tampered with and the labelling is correct.
Hard to get components
Difficult to source components are a speciality of ours. If you are a service organisation tasked with supporting aging equipment there's a pretty good chance we can track down that elusive component.